Published: 24 November 2022
Terms & Conditions
These cashback terms and conditions (“Cashback Terms and Conditions”) apply in addition to and comprise part of the foodpanda Terms of Use (“Terms of Use”) as set out in https://www.foodpanda.sg/contents/terms-and-conditions.htm and the Pandapay User Account Terms and Conditions https://www.foodpanda.sg/contents/pandapay-user-account-terms-and-conditions.
1. When you make a successful Order (as defined in the Terms of Use) from the vendors listed on the Platform (as defined in the Terms of Use) (“Vendors”), you may be eligible to receive a percentage of the Order value or a fixed amount (“Cashback(s)”) into your Pandapay User Account (as defined in the Pandapay User Account Terms and Conditions).
2. The balance in the Pandapay User Account cannot exceed S$1,000 at any point of time. You will not be able to receive Cashbacks to your Pandapay User Account if this will cause the balance to exceed S$1,000.
3. The Cashback will be credited to your Pandapay User Account immediately after you make an eligible Order that was paid and delivered, unless otherwise stated
4. Orders that are cancelled are not eligible for Cashback. In the event of a cancellation of your Order, foodpanda reserves the right to clawback the Cashback credited, or to charge the amount of the Cashback credited to you.
5. If there is a refund on the Order, and/or the Order value goes below the minimum spend required, foodpanda reserves the right to claw back the Cashback.
6. Your Cashback is not transferable.
7. Your Cashback will be available in your Pandapay User Account and can be applied to your next eligible Order on our Platform.
8. Cashbacks are subject to validity periods (as specified in the Cashback campaign terms), use restrictions, limits and/or other availability. All Cashbacks are subject to availability on a ‘while stocks last’ basis.
9. foodpanda reserves the right to exclude the use of the Cashback for certain Goods (as defined in the Terms of Use) or Orders at its sole and absolute discretion.
10. Your Cashback is non-refundable, non-exchangeable for cash and is not a liability owed to you by any foodpanda and/or any Vendor on the Platform.
11. Where foodpanda reasonably determines that you are not eligible for the Cashback, including where the Cashback was awarded due to an error, foodpanda reserves the right to claw back the Cashback amount without prior notice.
12. In the event that foodpanda has reasonable suspicion of fraud, an attempt at deception or in the event of the suspicion of other illegal activities in connection with redemption of Cashback on the Platform, foodpanda is entitled at its sole discretion to deduct any Cashback.<
13. foodpanda’s decision on all matters relating to the Cashback shall be final. If there are any discrepancies between these Cashback Terms and Conditions and any brochure, marketing or promotional material relating to any Cashback campaign, the Cashback Terms and Conditions will prevail.
14. foodpanda shall not be responsible for any failure or delay in transactions which may result in you being omitted from enjoying the Cashback.
15. foodpanda reserves the right to change or modify the Cashback Terms and Conditions at any time.
16. foodpanda reserves the right to suspend or terminate the Cashback campaign at any time without prior notice or liability to any party.